Couponers watch out for your newspaper. mine ( the News and Record ) ripped me off!

I usually buy my newspapers early Sunday morning from the little outside boxes( the ones that you put quarters in and pull down a front door. I have never had a problem. Today I bought 4 got home and they were missing Smart Source inserts! I called the paper and the operator said " they are not required to put all the inserts in a newspaper for those who don't subscribe to it". I am going to call her manager tomorrow , but this policy has been re inforced by other people telling me the same thing. That stinks!! Cheryl